How can I return purchased items to SilvLining.com?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at Ticket System , please provide us with the following information:
The original order number
The reason for the exchange
Photographs clearly showing the problem with the item
Details of the requested replacement item: the item number, the name and color
Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.
The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.
Under which circumstances would an item be able to be exchanged or returned?
At SilvLining.com, we pride ourselves in the quality and fit of our clothes and Pet products.